Someone’s brothers, someone’s sons

Below is the text of an address delivered by former Sergeant-Major of the New Zealand Army, Bob Davies, at the Onward Bar in Taupo on ANZAC Day 2021.

“This morning I will to relate to you an action that upheld the finest traditions of one of the New Zealand Army’s premier fighting units, the 1st Battalion, the Royal New Zealand Infantry Regiment, the only battalion that has added a Battle Honour to its colours since World War 2. Unlike most stories this Anzac Day though this is not one about combat in far-flung fields. It is a story that played out very close to here some thirty years ago. A story as epic as any that will be told this Anzac Day and unfortunately a story too few in New Zealand know much about. It is a story about two senior soldiers and another young man who demonstrated they are cut from the same cloth that the finest of this Regiment has seen. These soldiers were involved in an incident that claimed more lives than any other single action since WW2.

On the morning of Thursday 9 August 1990, 10 soldiers from B Company, 1 RNZIR, together with a Naval rating and two instructors from the Army Adventurous Training Centre, commenced a mountaineering course on Mount Ruapehu. 13 personnel departed Waiouru Camp that morning. Only seven returned.

The weather on the 9th of August was very good, with clear skies and light winds. The group spent the first day, a Thursday, climbing to the summit and conducted some practical training.On Friday, the group spent the day constructing two snow caves and a snow dome and then slept that night in those shelters. The next morning, Saturday, the weather deteriorated significantly, with very strong northerly winds and very low visibility. The group remained sheltering in their snow caves for a second night. On the following day (Sunday), the decision was made by the instructors to move back to the Dome Shelter. It was from then on that serious difficulties began to develop.

On leaving the shelter of their snow caves, the group was exposed to the full force of the storm that had now developed. Visibility was reduced to a few meters and the wind had significantly increased to an estimated strength of around 150kph; strong enough to lift members of the group off the ground. The decision was made to halt and attempts made to dig trenches and use the packs to provide some shelter from the wind. The group was now on the flat Col, approximately 200 meters from the Dome Shelter; probably the most exposed position on the mountain at that time.

After remaining in this location for two to three hours, a second, unsuccessful attempt was made to find the Dome Shelter. It was then that the first hypothermic cases became apparent. The group stopped whilst casualties were attended to and attempts were made to construct a snow shelter. This proved impossible due to the ferocity of the storm. The group then attempted to “dig in” in that location. At this point, two members of the group were hypothermic, one was suffering from frost bite and a number of others close to exhaustion. A decision was made to seek assistance and the senior instructor, Sgt Snowden, together with Pte Brendon Burchell, departed down the mountain. The time was now approximately 1630hrs.

Throughout that night, the storm continued with the same ferocious intensity. By this time, the soldiers were without any experienced leadership, as the lone instructor left on the mountain had become non-effective. Ptes David Stewart and Sonny Te Rure (now known as Sonny Tavake) constantly moved about the group, offering encouragement and attempting to alleviate the suffering by giving over some of their own clothing and equipment. They were assisted in their efforts by LCpl Culloty and Pte Berger.

In the words of LCpl Culloty “….word filtered back that an instructor had gone for help and for the remainder to break out their sleeping bags. By the time this reached Pte’s Stewart, Tavake, and myself, those that were able had done so, however 3 – 4 soldiers displaying signs of hypothermia, were incapable of this. We gathered them into a group and Ptes Stewart and Tavake went in search of packs to get the sleeping bags out. This was no easy task as visibility was near zero and many packs were buried in snow that became ice in a very short period or had blown away. Each time a sleeping bag was found, they came back to the group and took one away and put him in a sleeping bag as best they could.

They left finding sleeping bags for themselves until last. They came back to find the last person there (myself) had collapsed. Pte Stewart dragged me to a bag and managed to get my legs and lower torso into it. He then put a survival bag around my upper body. There was by then only one sleeping bag for Ptes Stewart and Tavake as no other packs could be found. They covered themselves as best they could.As the night progressed the direction of the wind changed constantly, resulting in large amounts of snow building up on my chest then freezing solid. As the weight increased, I began to have difficulties breathing and called for help. Pte Stewart leaned over and eventually was able to clear the snow and ice off my chest allowing me to breathe normally. He did this approximately six times during the night. Later, a soldier not far from me had his bag blown away and I got him to join me, and in doing so, my survival bag blew away, so we used the remainder of my sleeping bag to cover our heads and shoulders.

Later a soldier from the end of the group crawled over and said that the person he had been sharing a bag with had died. We told him to go back, remove the body from the bag, and get in, and he left to do so. He then came back and said that he could not find his sleeping bag (I assume it had already been covered with snow). He asked if he could join me and the soldier with me, and I told him no, as there was no room and that he should find somebody with a bag to themselves. He returned a short time later having found no shelter, and again asked for help. At this point, Pte Stewart told him to join him and Pte Tavake in their single sleeping bag. In doing this, their sleeping bag was blown away and the three of them were without any shelter whatsoever.

After this, we began to grow weaker and weaker. The soldier who had been with Ptes Stewart and Tavake crawled over beside my head and began talking incoherently and died. Some hours later the soldier who was sheltering with me became delirious and died also.After many hours, when I occasionally called out and received no reply, I assumed that all but myself had perished. Later the weather, though still extreme, lessened in intensity for a while and I made contact with others and we were subsequently rescued. As we were brought into the Dome Shelter, I was surprised and pleased to see Pte Tavake, and we were both shocked that only five of us had survived. It seemed impossible that Pte Stewart, given his physical and moral strength, leadership and selflessness, should have died.

I have no doubt in my mind that if he had chosen to take care of himself he would be here today. He chose instead to put others before himself and to risk time and again, his own survival to help those unable to help themselves. All this in an extreme environment where we novices were left to our own devices. I would not be here today but for his actions. That is the man he was.

Around 0530hrs on Monday Sgt Snowden and Pte Burchell having walked some 13 hours through the night, made physical contact with an Alpine Lift staff member who contacted the Duty DOC Ranger. The search and recovery then commenced. The first recovery team reached the Dome Shelter at approximately 1300hrs, and on finding nobody there, descended to the Col where they located the group. They found only 5 survivors who were then moved to the Dome Shelter.

In due course a Court of Inquiry was established to investigate the loss of life. Among other findings, the Court noted the “outstanding courage and bravery” shown by a number of the group, namely Ptes Stewart, Tavake and Burchell. In the case of Pte Burchell, the Citation noted that “..Private Burchell not only had to cope with the most extreme conditions but, because of his lack of experience, he had no knowledge of how to overcome them. His courage and determination and perseverance to continue in the face of extraordinary adversity not only brought great credit on himself, but certainly assisted in the rescue of the survivors…” The Court recommended they be formally recognised with an appropriate bravery award. In the case of Stewart that was to be with the award of the George Cross. Under the imperial honours system then extant, the level one award, and now the New Zealand Cross. Some nine years later Ptes Stewart, Tavake and Burchell were finally awarded the New Zealand Bravery Medal, a level 4 award, the lowest that recognises bravery. Of significance, the Citation noted that, despite the dreadful conditions, “…Privates Stewart and Tavake maintained a continual vigil over their companions throughout most of the night, providing what assistance they could.” The Citation further noted that “.. Private Stewart would have been fully aware that his actions in continually moving out of shelter and the warmth of his sleeping bag to assist those with hypothermia, meant he had an increased chance of also becoming a casualty. He was also aware that he was becoming increasingly exhausted by continually battling the elements.” It added that “Privates Stewart and Tavake displayed selfless care of the casualties and their sense of responsibility to their companions testify to their bravery”.

It is also worthy of note that both Stewart and Tavake had spent most of their soldiering in the tropical conditions of SEA from which they had only relatively recently returned. Moreover, these soldiers battled the life-threatening conditions for almost two days without concern for their own safety. In doing so Stewart died and Tavake still suffers from the effects of severe frost bite.

The following are so far the only two recipients of the New Zealand Cross:

On 24 April 1992 Jacinda Margaret Amey was one of five members of a Meteorological Service team, stationed on the remote sub-Antarctic Campbell Island, who were snorkelling when one of them, Mr Mike Fraser, was attacked by a shark, believed to be a white pointer. The other swimmers, apart from Ms Amey, swam to shore. Ms Amey waited until the shark moved away from Mr Fraser and then went to his aid and towed him to shore. Mr Fraser had lost his right forearm and his left forearm was severely lacerated and appeared to be broken. He was having trouble breathing and required urgent medical treatment. Having got him to shore, Ms Amey then joined the rest of the team in doing what they could for Mr Fraser until he could be flown to New Zealand. Ms Amey displayed great courage and bravery with complete disregard for her own safety in going to Mr Fraser’s assistance.

And the second recipient:

On 9 June 1995, Reginal John Dixon, aged 47, and his wife were passengers on Ansett New Zealand Flight 703 when the aircraft crashed in the Tararua Ranges near Palmerston North. Mr Dixon escaped from the wreckage with fractures. However, despite his injuries, he returned to the aircraft to help other passengers trapped in the wreckage. As a result of this selfless action, he was critically burned when a flash fire broke out on the left wing of the aircraft near a hole in the fuselage from which he was helping passengers escape. He was hospitalised and underwent surgery and skin grafts. Mr Dixon remained in a coma, and although he made some initial improvement, his condition worsened and he died two weeks later, the fourth victim of the crash. The situation in which Mr Dixon found himself was extremely dangerous and he displayed great bravery in returning to the aircraft, although injured, to help other passengers which subsequently resulted in the loss of his own life. His bravery undoubtedly ensured that the loss of life was not greater.I ask you were David Stewart’s actions over almost two days not equally as heroic as these two New Zealand Cross recipients? If so why then was he not appropriately recognised with a level one award.

There was another climber on the mountain that day, a Japanese George Iwama, who remained there for 5 days during the same blizzard. He related: ‘There was a white-out and terrible freezing conditions 20 or 35 minutes after I left the snow cave… ‘I couldn’t locate where I was walking and I decided to dig another snow cave.’ He of course survived.

I ask you: was it that the award of the New Zealand Cross would have brought undue attention to the very real shortcomings of the New Zealand Army and its Army Adventurous Training Centre?

I’ll let you decide.

The latest Listener has an excellent 5 page article on this tragedy by Karl Du Fresne.

More to follow…

National Park Village housing crisis

This is the general area of the National Park ward, part of the Ruapehu district. Most of the population is rural, with the main population centres all being small with permanent populations of around 200 each in National Prk, Raurimu and Owhango. The ward is unusual in that it also represents the interests of the population of Whakapapa Village at the base of Mt Ruapehu.

National Park Village is the major population and business centre in the National Park ward. It has a permanent population of around 200 but commercial beds for over 1000 visitors and a disproportionately large number of businesses for its size. It enjoys the distintinction of being New Zealand’s highest town @825 metres above sea level.

Tongariro Alpine Crossing

National Park Village is the gateway to Tongariro National Park, including:

  • The Tongariro Alpine Crossing, one of New Zealand’s best day walks.
  • The Northern Circuit, one of New Zealand’s Great Walks, that skirts Mt Tongariro and circumnavigates Mt Ngauruhoe.
  • The Round the Mountain trail, around Mt Ruapehu.
  • Whakapapa Skifield, one of the most popular, if not the most popular, snow tourism attractions in New Zealand.
  • A range of shorter day walks including Tama Lakes, Taranaki Falls, Silica Rapids and Tupapakurua Falls.
  • Nodes on the Te Araroa Trail and National Cycle Way that run the length of New Zealand.

While COVID-19 is having an obviously effect on tourism around New Zealand, smaller centres like National Park are more likely to come out of this crisis better than larger tourism-oriented centres like Queenstown and Rotorua.Things will change but most businesses here will endure and will still need staff in numbers greater than the local supply.

National Park Village has a crisis, a housing crisis. A large number of businesses mean staff numbers out of proportion to the village’s size and permanent population. Its alpine environment means that winter commuting from other centres like Turangi, Taumarunui, Raetihi or Ohakune (each 40-50km away) can be problematic assuming that staff have vehicles in the first place.

Staff may or may not have their own vehicle and those that do not have no public transport service to rely on for daily travel to/from work or even for shopping/life support/sanity. It is understood – and has been for a long time – that staff working in National Park businesses need accommodation in the Village.

The rise of Bookabach, AirBnB et al over the last decade mean that there are no incentives for local home owners to offer long term accommodation that can be used by staff. The rewards and flexibility of short term rentals simply outweigh any perceived advantages of longer term relationships:

  • Short term overnight rental rates approximate weekly rates for long term rental.
  • Properties remain available for owner’s use.
  • High turnover and rewards mean less incentives to invest in healthy homes compliance for heating and insulation.
  • Short term rentals offer less perceived risk of dodgy tenants.

The Department of Conservation maintains its own staff accommodation estates in Whakapapa and National Park Village. Traditionally, surplus accommodation in these estates has been available to staff from other local businesses. However, the primary purpose of that accommodation is for DOC staff and as local Treaty resolutions firm up, there is a possibility that these estates will be part of the resolution package.

Whakapapa Village

The work around for many businesses in National Park and Whakapapa Villages is simply to provide accommodation for its staff. The four major employers in Whakapapa Village all provide staff accommodation as do the larger proportion of businesses in National Park Village. This is usually in the form of a house or houses owned by the business and available to staff as a flatting environment; or accommodation providers putting aside for staff a proportion of what would otherwise be income-earning accommodation. Either way, this is a considerable overhead cost for each of these businesses.

In the last three years there has been increasing pressure on seasonal accommodation for winter ski field staff. That has been mitigated to some extent this year with borders being closed and RAL et al having to depend more on locals for staff. As economic recovery continues, so will the need for full-time and seasonal staff drawn from outside the ward and the district.To its credit, RAL provides transport for its staff: ultimately though, this overhead will cap out as staff are forced to live further and further afield.

These issues are not new nor are they unknown. Last year, community leaders expreseed their concerns at the detrimental effects of the lack of long term rental accommodation in the National Park ward, especially National Park and Raurimu Villages. Not only does the lack of accommodation directly affect local businesses but it also ripples out into reduced school rolls; smaller recruiting pools for local emergency services and reduced coverage where members may be forced to live out of reasonable response times; and reduced domestic business.

The Ruapehu District Council has recently received approval for Government seed funding for housing projects in the Ruapehu district. This has been the result of various internal studies looking at both district needs and the potential for the district to benefit from COVID recovery initiatives. I’ve attended a number of those internal council workshops and community board meetings and raised these concerns. It was quite clear from the most recent workshop that having received this approval, the council didn’t actually have the faintest idea what to do with it or where to apply it.

In an attempt to remedy this, the Council has conducted housing huis in Taumarunui, Raetihi and Ohakune – nothing in the National Park ward. The Council’s response to challenges on this is that residents of the ward can submit directly to the council if they want to make their views known.

National Park Community Board meeting 13 October 2020

From the brief to the Community Board on Tuesday evening, it would appear that the Ruapehu District Council has decided that its contribution to the housing initiaive will be land ie land that it owns. That’s not much good to National Park where the council doesn’t own any significant land but where arguably the need is greatest – if anyone is serious about maintaining and fostering economic development in the district.

The council has been clear that it is looking for a low risk option for its housing initiative. Investing in long term rental accommodation in National Park is LOW RISK. These are tenants that don’t need assistance or subsidisation: they are all in jobs and receiving wages. Further, most if not all of them, bring skills and experience to the district. Historically, many of them put down roots here and eventually buy their own home, start families and contribute to the community in many ways. They are assets.

They are also assets that are declining jobs here because they can not find accommodation, especially for couples and families. One family spent a year living in a single room accommodation in one of the lodges until they were able to secure a rental home; there are couples sharing a room in flalting arrangements because long term rental accommodation is so hard to find.

Privately-run rental accommodation offers little security to individuals, couples or families because the incentives for owners to sell are so great. I ended up buying ahead of my schedule when my rented home was sold last year – ironically, its new owners contacted me this week after I raised this issue on local Facebook pages and they confirmed their intention to make it available for long term rentals once the current refurbishment is complete.

There is a clear need for a DOC-style estate in National Park Village. By this I mean a mix of one or two bedroom apartments and three bedroom houses similar to the current DOC estate in the Village. To avoid the attractions of short term commercial rentals, this estate needs to be run by central or local government – or in partnership with business agencies where the provision of long-term rental accommodation is protected.

If the Ruapehu District Council’s contribution is to be land only, there is land suitable for such an estate on the market in National Park Village as I write. It won’t be there for long.

The need in National Park Village has been articulated to the Council on many occasions, from both perspectives of welfare and economic development. What this requires is that the Council move with speed that is greater then that which it is accustomed to. Not just wisely-nodding heads that then go off and do whatever they want to to do.

I’m proposing that that Ruapehu District Council:

  • acqiure land in or close to National Park Village specifically for the development of a housing estate for staff employed in local businesses (including agencies like National Park Primary School).
  • Independently or in partnership with a government or private agency construct a rental housing estate for couples and families employed with the ward.
  • Consider opportunities to boost availbale renayl accommodation during peak seasons pending the outcome of COVID recovery. This may include establishing transport conenctions to housing in Owhango, and other centres north of National Park (south of the Village may be challenging in winter).
  • Adopt a strategy and polciies to ensure that accommodation remains available to meet the need in National Park i.e. to restrain the temptation for greater ROI through short term rentals.

This is the low risk option for the Ruapehu District Council.

It contributes to economic development in the district.

It addresses social and welfare issues arising from the lack of long term rental accommodation in National Park Village.

It operates at market rates, reducing risk and outlay for the Council.

Ruapehu District Council Social and Affordable Housing


A bit of experience is a dangerous thing

Wilderness mag experience.JPG
I saw this article (PDF)on a friend’s FB feed. This is Wilderness magazine, a consistent purveyor of poor advice about Tongariro National Park.
 
The title of the article should be “when a bit of experience is a dangerous thing“. While there is always the opportunity for something to go wrong with the most experience people on the most well-planned activities, a rather common thread is ‘enough experience to be dangerous’ where true experience might dictate suppressing the reflex and letting a ski/pack/whatever slide to either be recovered in a planned methodical process or simply written off.
 
A large proportion of the people ascending Ruapehu in winter probably don’t have enough of the right experience. Remember that the experience counts, not when things are going right, but when they go wrong…
The best analogy for this is that of an airline pilot, paid a lot of money, for painlessly cruising from destination to destination on autopilot. It’s pretty cruisy…right up to the point where you lose both engines on take-off…
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That’s when real experience cuts in…not the experience that allows to walk with crampons to the Crater Rim….the experience that means that everything thing you do is a the result of a considered decision that takes into account all the factors in play in a given situation…that consideration might only take a split second but it still happens…
Experience is not doing a winter guided tour of the Crossing with crampons and ice axes under supervision. That may be the start of your alpine journey but a Hillary you’re not. No, it doesn’t make any difference or make you any more experienced watching Youtube how-to vids on cramponing and ice-axes…at best that is just technique…it ioffers nothing about the environment, reading the ground, reading the sky, being confident to tuyrn back…
…A 200km/h wind will blow anyone off a mountain. A slab avalanche will kill any skier who gets in its way, no matter how much avalanche awareness training they’ve done. A swollen river will consume any tramper who doesn’t respect its power…
No. They won’t…not if you have the knowledge and experience to avoid that environment in the first place. At that applies to rescuers just as much as rescuees: sometimes you just have to sit on your hands until the conditions are suitable for a risk-mitigated approach – not necessarily safe but where risks have been identified, discussed and mitigated before being accepted.
A little bit of knowledge is a dangerous thing…it breeds false confidence and complacency…that awesome feeling of being ten foot tall and bullet proof that every firefighter knows when they finish their recruit course…
But, in the light of cold hard reality, it’s just the start of the journey…

…Approaching Crater Lake, I could feel my skis starting to slide perilously. Conscious of the lake, I stopped to put on ski crampons for extra security. I almost didn’t.Let that sink in: I almost didn’t….

True experience isn’t going with the flow, it isn’t being swayed by peer pressure…it isn’t a careless reflex action…in an unforgiving environment, thought comes before action…that’s experience…

KBYG.JPG

The corollary to Know Before You Go is If You Don’t Know, Don’t Go. This video is a cautionary tale, not an instructional. Watch it as ask…what am I doing?

Wise words. I take this away with me: Climb hard, be kind and humble, and live fully.

Take this away. Is your experience good enough for what could happen?

That’s the real question…

No apologies if this sounds harsh and unforgiving. Rescues take too great a toll already on our small communities…volunteers pulled away from jobs, families and homes, all too often on rescues that were avoidable if people had only thought…

Wise-Men-Say.png

Elvis had it right

 

Joining the Rescue Helicopter dots…

This Ministry of Health image illustrates the 95 percent coverage from bases that currently provide services. PHOTO/SUPPLIED

Following on from yesterday’s post on the planned demise of the vital Taupo rescue helicopter service

This image is taken from the NZ Herald story this morning confirming NASO plans to discontinue rescue helicopter services from Taupo and Rotorua. It is credited “This Ministry of Health image illustrates the 95 percent coverage from bases that currently provide services.”

It is misleading, perhaps deliberately so…It implies that this coverage is provided from the bases (red dots) shown on the map but omits the two bases in the central North Island at Taupo and Rotorua. Only the blindest of the blind could not see the bright smudge in the centre of the North Island that represents that Taupo rescue helicopter’s main operating area i.e. Tongariro National Park, Tongariro Forest Park and the Desert Road.

The NASO web page has provides some limited background on its new model for air ambulance services…apparently it will all be wonderful…further information is available on the government tenders page…

NASO.JPG

…but you have to be a registered supplier to actually access the tender documents…so much for open government…

More and more, this reeks of a bureaucrat-driven efficiency plan under the guise of ‘government’…

Rescue helicopters based in Tauranga, Palmerston North, New Plymouth and Hamilton cannot adequately service the Taupo and Ruapehu dependencies as well as their own.

  • They are already busy enough
  • Their response times, assuming availability, are too long.
  • They lack the intimate knowledge of the Ruapehu area that makes the Taupo rescue helicopter so successful.

Any presentation to the contrary is misleading and dishonest. Even if the numbers of helicopters at those more remote base locations are doubled, that does not address the issues of response times and local knowledge.

The Herald reports the following rescue helicopters stats from 2017:

Hamilton – 654
Palmerston North -286
Taupo – 237
Rotorua – 229
Tauranga – 203

Does NASO seriously expect Hamilton, Palmerston North, and Tauranga to absorb another 450+ flights each year…? Seriously…?

Visit the petition page. Read some of the comments. See how many lives have been touched by this vital and proven life-saving service.

When someone dies because there is no rescue helicopter, who carries the can? Not some faceless gnome in NASO, that’s for sure…

Keep the Taupo Rescue Helicopter

The Greenlea rescue helicopter at work on Mt Ruapehu. Photo / Supplied

Image (c) Greenlea rescue Helicopter

It never stops…the National Ambulance Service Office (NASO) is operated by the Ministry of Health (MoH) and the Accident Compensation Corporation (ACC). We learned this morning that the Taupo rescue helicopter has been excluded from the list of air ambulance services to be provided by NASO from November 2018.  The Rotorua rescue helicopter is, apparently, also off the list.

This means that air ambulance services for the Central North Island will now be dependent on helicopters based in Hamilton, Palmerston North, or New Plymouth; in extreme cases, support may be available on a longer notice to move from 3 Squadron, RNZAF, based at Ohakea.

Even cross-country, and assuming they are not already tasked in their own districts, there response time is considerable longer than that of the Taupo rescue helicopter. The crews of these other helicopters, no matter how capable, lack the same intimate knowledge of this district that enables the Taupo crews to slip in under the weather to pluck off the injured and infirm.

In some cases, this local knowledge means that the Taupo helicopter will be the first responding ‘appliance’ on the scene in isolated areas with challenging road access…often providing the confirmed location that allows those other services to navigate their way to the scene.

I could not count the number of emergency responses that I have been involved in over the four plus years since I started to work here where the Greenlea rescue helicopter has provided critical support and saved lives.

To protect this vital and proven life-saving capability, we need to reshape perceptions in the capital. At the moment, one of the lost effective ways to do this is to contact the Members of Parliament in the affected districts:

Louise Upston is the MP for Taupo

louise.upstonmp@parliament.govt.nz

@LouiseUpston

https://www.facebook.com/louiseupstonmp/

Ian McKelvie is our MP here in the Rangitikei district

ian.mckelvie@parliament.govt.nz

@ianmckelviemp

https://www.facebook.com/IanMcKelvieMP/

Submissions don’t need to be long and certainly not emotional (doesn’t help – trust me!). Keep it simple, something like:

I am writing to you with regard to this article in the Herald http://www.nzherald.co.nz/index.cfm?objectid=12025346&ref=twitter yesterday.

It pretty much speaks for itself. It looks like some efficiency-driven initiative that will have a massive impact on the Ruapehu and Taupo districts – I also understand that the intention is to no longer support the Rotorua rescue helicopter as well.

The Taupo rescue helicopter provides and vital and proven life-saving capability in the Ruapehu and Taupo districts. Helicopters from other areas like Palmerston North, New Plymouth and Hamilton are already very busy and their crews lack the intimate local knowledge necessary to operate in and around Tongariro National Park. Gone are the days when we could rely on a timely intervention from a RNZAF Huey, when civilian rescue helicopters are not available or cannot operate due to the weather.

It would be much appreciated if you could express the views of this community to colleagues in the Ministry of Health and Accident Compensation Corporation and promote the retention of this vital resource.

No one else will fight this battle for us. Email, Facebook, Twitter etc all give us the tools to stand up for ourselves. The loss of the Taupo rescue helicopter doesn’t just affect us who live here, it has negative implications for everyone who passes through Ruapehu and Taupo.

Let’s keep this flying…

Edit: Just in from Phillips Search and Rescue Trust, that operates that Greenlea Taupo rescue helicopter:

“Thank you for your expression of support for the Greenlea Rescue Helicopter.

Philips Search and Rescue Trust, operators of the Greenlea Rescue Helicopter, intend to fight to retain the base for the people of, and visitors to, the Taupo and Central Plateau region.

Taupo’s local MP is Louise Upston and you may like to write directly to her in support of retaining the Taupo based rescue helicopter service. As this is a Central Government issue you may also like to write to the Minister for ACC, the Honourable Iain Lees-Galloway.”

There you go, folks, the ball is in your court if this impending loss affects or concerns you…

iain.lees-galloway@parliament.govt.nz

@IainLG

https://www.facebook.com/ileesgalloway/

“I don’t know”

I-Dont-Know

via The Wisdom of Saying “I Don’t Know” | On Being

The Wisdom of Saying “I Don’t Know”

I was recently reading a book about a medieval saint. Every day, people came to ask the saint questions about life, the world, faith, the heart, the path, politics, and more.

One person came and asked a question about the law. The saint simply answered, “I don’t know.” Another had a philosophical question. The saint, again answered, “I don’t know.” All in all, 29 people came and asked questions. To each and every one the saint answered, “I don’t know.” It was when the 30th person asked a question that the saint said: “Oh, I have something to answer about this one.”

One out of 30. The rest of the time, the saint realised that silence was an improvement over words.

Many many years ago, when I first stumbled into the world of knowledge management, lessons learned, best practice knowledge transfer, rah, rah, rah, I subscribed to a lot of feed and pages and sites. The sole survivor of all of these is David Gurteen Knowledge Letter. Monthly, it drops into my inbox and I have a quick scan…some months, I can just flick it off, others there will be a little nugget that strikes a chord…such was the case this morning…

idontknowgurteen

That lead me to Omar Safi’s blog post on saying “I don’t know“, the opening paragraphs of which are quoted above…sometimes strength is not in knowledge but in ignorance; strength is being able to say “I don’t know“, strength is not feeling that internal pressures or external influences are compelling you to provide a response when the honest answer is “I don’t know“.

In searching for an appropriate image to open this post, I found the “I don’t Know” post on the Friday Food for Thought blog which also gelled with my thoughts and the ‘Inkling theme of today’s WordPress Daily Prompt…basically, if you haven’t an inkling that just shut up…

No one expects everyone to know everything. In most case, people respect more someone who can say “I don’t know” instead of presenting ignorance as knowledge. this is particularly true here in the way we manage our visitors, domestic and international.

Tongariro National Park is probably one of the most accessible national parks in the world. It is only a four to five hour drive from the international terminals in Auckland and Wellington: you can land in New Zealand and be in the Park in less than five hours. And on the rescue helicopter thirty minutes later. OK, that’s an extreme example but it’s happened. Because it is so easy to get to the Park, sandwiched between four state highways (1, 4, 47, 49), visitors often do not naturally feel that it offers a great deal of risk, compared to expeditions in the south of the South Island where you definitely feel that you are leaving the safety and security of civilisation behind you.

Visitors ask for information. They seek it from websites and via email before they leave home; they seek it over the counter and by phone once they are here. They ask in Visitor Centres and i-Sites – credible sources of information – but also in accommodation, in bares and in restaurants, where they person they are asking may not have been here much longer them, or have much more knowledge than them – but can still respond with a misplaced aura of confidence. They may not know at all, they may think they know, they may be simply regurgitating something they heard, they may just want you to go way. If they don’t know, they should say “I don’t know“.

And if you’re in the information game, be prepared to offer the same advice “I don’t know”. You may be able to to steer them towards a source that may be able to assist, you may just have to leave them to consider their own options, lacking the information they seek. Then their actions are their responsibility. Once you offer information, you (and your organisation if you’re at work) become part of that responsibility chain…like it or not…

There’s little helping someone who doesn’t ask for advice but those who do should be assured of either getting a credible accurate and relevant response to their inquiry, or be told “I don’t know“. Consider perhaps the example of Suzannah Gilford, who was rescued of Mount Ruapehu just before Christmas last year. Her account of her experience is well-written and a good read. Inspired to ascend Mount Ruapehu, still carrying an icy cap, she did seek information to support her decision-making…

Arriving in Whakapapa Village, I received mixed advice on climbing Mt Ruapehu… “You need an ice axe and crampons…”, “Sorry no guided tours yet, but there will be in 2 years time…”, “The mountain is sacred so we’re asking people not to go to the crater…”, but encouragingly the lady at the foot of the mountain explained, “You can go wherever you like… there are no signs yet, but everyone just makes their own paths in the snow.” She couldn’t advise how bad the snow was, nor how long it would take to reach the crater, and had no maps to sell, but suggested people were up there trekking and I couldn’t wait to see for myself!

One systemic informational failure after another. Pretty much every one of those statements was incorrect at the time (the ice cap is now substantially reduced). Locals are quick to apportion 100% of responsibility for rescues on those needing to be rescued but here is a smart young lady who knew what she didn’t know, who asked the questions and received in return a bewildering mishmash of inaccurate information. Who cares whether it was the DOC Visitor Centre or the Ruapehu District Council i-SITE, that she visited? Whoever she spoke to, if they could not respond credibly and authoritatively, just had to say “I don’t know

One would like to think that both parent organisations have a regularly reviewed FAQ for such every day questions in and around Tongariro National Park; a document that protects the individual, the visitor and the organisation. In the absence of such, a simple “I don’t know” may have been the safer option for Suzannah and the Ruapehu Alpine Rescue Organisation (RARO) rescue team that assisted her off the mountain…

It’s not quite as simple as the some would have us believe “…try as I may I could never explain, what I hear when you don’t say a thing…”

Sometimes you just have to say “I don’t know“…

Respecting the Maunga

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The Manawatu Standard has commented on DOC’s plans for the Tongariro National park this summer…(PDF)

First up, Stuff.co.nz, it’s not a two hour plod and that comment itself is disrespectful: it’s a proper climb in an environment that is nor forgiving. Mt Ngauruhoe deserves respect for that alone.

Secondly, referring to Mt Ngauruhoe as Mt Doom is equally disrespectful; more so when the request not to use this reference is a specific part of this summer’s campaign.

Thirdly, the Tongariro Alpine Crossing is not a “…20-kilometre journey along one of New Zealand’s nine Great Walks...” The TAC is not actually one of the nine Great Walks at all, although it shares part of the trail with the Tongariro Northern Circuit – which is one of the nine Great Walks.

I mean, really…? Did you even think about this before publishing it…? Even after the scorchings you have had for similar errors in the past..?

Mt Ngauruhoe, as with the two other summits, should be respected for its cultural significance. Some days it looks like an ant’s nest with unprepared visitors swarming over the north face. Just because they aren’t man-made structures (like pick a famous church) goes not mean they are worthy of any less respect.

People will still climb them – that genie is long out of the bottle – and the challenge now is to shape their behaviour towards one of greater respect. Being safe is part of that respectful behaviour: there is a risk in placing rangers to discourage visitors from the most popular route up the north face. This is an action that DOC specifically stated it would not take at the public meeting on this issue in Whakapapa two weeks ago.

That risk is that, by discouraging people from the most popular and safest route up the lave ridge on the north face, DOC will be encouraging them to select other routes. These other routes won’t be, for the average visitor, as safe as the north face route. In addition, the concentration of most climbers on the north face means that the very clear start point for search and rescue operations on Mt Ngauruhoe may no longer exist and that visitors in distress may be on any one of a number of less safe alternative routes.

Concentrating visitors on to one route or area also minimise the visitor impact on other areas of each mountain. That impact is not just the literal impact of pairs of feet, but of human waste (ewwww), rubbish, lost gear, and walking poles (each pole is like another foot striking the delicate volcanic surface).

The situation is aggravated by publications like Wilderness Magazine advocating alternative routes without differentiating them by risk or difficulty level, or information centres, with the best of intentions but perhaps not the best knowledge, recommending routes based on what’s looks OK on a map, or second-hand invalidated information from other visitors.

In a perfect work, we could all sit back and enjoy Tongariro and Ngauruhoe from afar, respecting their significance to local communities. But we’ve over-hyped and -marketed the Tongariro Alpine Crossing for decades – and all involved need to share responsibility for this. We need to look to the future though – leave the past behind – and consider how we ALL can best play our “…guardian role in protecting not only Tongariro and his peaks, but also the safety and wellbeing of visitors to the region…?

This will only work if we do this together…

…to sow the seed of visitor expectation as soon as there is the faintest glow in the light bulb of “Let’s go Tongariro

…to must be consistent on our messaging and at time put aside, direct personal benefit…

…to make visitors feel welcome and safe…and informed…

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#westisbest

MHAW Photo-a-day Challenge – Oct. 12 – Creature

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Token creature…first one I saw in the image archives…

Been a long but satisfying day…

Louie and Kala went for their first ride sharing the back of the truck together with no major arguments – OK it was just to Lower Raurimu and back – so that’s an important milestone out of the way…

Picked up an old deck chair to restore – hence the visit to Lower Raurimu…

Learned how to make onion rings on an industrial scale…

Was a creature of habit in opting for fish’n’chips for dinner when i had the whole menu to choose from and there are still things I haven’t tried yet…

Was reminded not to pass up the opportunity off a meal when it’s quiet because quiet may not last…

Enjoying this hospitality gig…great to be busy and learning again…

…and there goes the (old) neighbourhood…

Very disappointed to see this poor reporting in the ODT “Clamp deadline for Tongariro hikers“:

1. “Hikers will have only four hours to do the 19km trail” Wrong! The 4 hour time limit for parking is to allow visitor to the park to do some of the shorter walks from Mangatepopo car park. In addition, any intimation that the Crossing is doable in 4 hours is simply irresponsible – yes, I saw the note about the normal times – first responders up here do enough rescues of people who can’t get their timing right already.

2. “Hikers can alternatively park at the Mangatepopo car park and then pay for a shuttle to the start” Mangatepopo IS the start of the Alpine Crossing.

3. “…at a cost of $30 per adult and $25 per child….” Where did these figures come from? The cost per adult ranges from $25-40; children less than 10-12 years old are not encouraged on the Crossing and so many operators do not have child prices. At a guess, this ‘reporter’ has only looked at one site and concluded they didn’t need to look further.

While this initiative is years overdue, it would have been more effective if DOC had not waited until only a couple of weeks before Labour Weekend, the typical start of summer walking, the weather notwithstanding, when many operators have already printed their brochures and accepted advanced bookings.

Visitors are encouraged to catch the buses that will be running from National Park Village every day that the weather permits.

Visitors are also asked to consider starting later in the day to avoid the traditional bubble of people that start the walk between 6 and 9AM. When the weather is good, the Crossing can be started at midday and completed by 8PM with a couple of hours of daylight left (take a torch in case you miscalculate) and if you have made arrangements to be picked up from the finish at Ketetahi.

#westisbest #getthebus #gettheapp  http://www.tongariroalpinecrossingapp.com/

The Challenge

Mental Health Awareness Week in New Zealand is 9-15 October this year. Each year, the Mental Health Foundation of New Zealand runs and sponsors a number of awareness activities.

The MHAW Photo Challenge runs from 1-15 October  Each day participants post an image that is their take on that day’s theme:

Oct. 1 – My view
Oct. 2 – Gratitude
Oct. 3 – Light
Oct. 4 – Water
Oct. 5 – Small treasures
Oct. 6 – Nature indoors
Oct. 7 – Bush walk
Oct. 8 – Art
Oct. 9 – Pop of colour
Oct. 10 – MHAW Lockout
Oct. 11 – Papatūānuku (Mother Earth)
Oct. 12 – Creature
Oct. 13 – Spring
Oct. 14 – Love my backyard
Oct. 15 – Nature is key to…

#MHAWNZ

Better than the beach…

As we near the end of the 2017 snow season, I took the opportunity for one last run on the free bus that has run from National Park Village to Whakapapa skifield this season.

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Signage is still non-existent: even with the special restrictions on signage in the Village, this is a little too minimalist. There was no indication where to go from SH4, and no sign that this was the right place to be for the bus – nice coffee and cake inside while waiting for the bus though…

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The car park still needs work. Even for a transport ‘experiment’, this is pretty rough – at least it’s not still covered in ice.

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The bus was a nice new 22-seater with rear bins for skis, poles and boards which otherwise might become hazardous inside – people have to be encouraged to use them though, otherwise it defeats the purpose.

It’s about a 20 minute drive from National Park Village up to the ski field – sit on the right side of the bus for great views of Ruapehu. One of the best things about catching the bus is that it drops you right at the top of the road and you don’t have to worry a. about navigating up from the car parks, b. getting skittled while navigating up from the car parks, or c. finding the car parks have filled and the road has been closed after you’ve departed National Park Village in the car.

Get the bus!should have been the RAL mantra this season. I’m not sold on the idea of the free (with caveats) bus although I’m most happy to use it while it’s there. It’s not clear what RAL was trying to achieve with this experiment when there is already an existing solid transport infrastructure  on the western side of the Mountain. If the problem it sought to address was inexperienced drivers on the approach roads, then reducing the number of car parks at the Top of the Bruce and allowing the existing transport operators to carry the load (literally) would have mitigated this hazard, especially if coupled with an effective information campaign.

Enough with the logistics though…a glorious bluebird day…and not too busy on a Friday, although everybody was bracing for a big weekend…!

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Lorenz cafe and Vertical Retail front, ticket sales and lost and found (more on this later!) on the right. getting a ticket was fast and painless – the big screens over each counter display most of the information you need…

The first lift up to Knoll Ridge cafe goes from the left of the shop/cafe building…an easy walk in the snow…regardless of the day, though, be warm for the lift…

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Looking back at the top of the first (Rangatira) lift…

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…and walking towards the Waterfall Express lift for the final leg up to Knoll Ridge…

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There’s a short slope from the top of the Waterfall Express down to Knoll Ridge cafe…this needs a little care if it’s icy and also being aware of skiers and boarders around you in various states of control…

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Coffee!! Yes!! And, contrary to much of the social media cry-babying, prices are reasonable…in fact, no much different from those at the Station cafe while I was waiting for the bus…

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Just plant a chair in the snow and enjoy the view north…

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…and over my right shoulder…I think I dropped my lift pass when I paid for my coffee – you don’t need one to get back down but you do need one for the bus home to stay free – no drama, the young lady at the counter just smiled and handed me another: I am probably neither the first nor the last…

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Starting back down on the Waterfall Express – an image cleverly cropped to eliminate the fingers that filled most of the frame: I may have been a little worried about dropping my phone…I could happily have stayed another hour but I had a mission to complete before heading home…

A fried had been skiing with a mate a few days earlier…”post-ski beers” had prevented her mate clearing his gear from his locker in Happy Valley…could I please see if I could recover it for him? Armed only with my wits and what might have been the locker number (it wasn’t), I set off…

Happy Valley is the big success story from the Whakapapa 2017 snow season. The beneficiary of a multi-million dollar investment, it was able to open a month earlier than the tradition first week of July (and that usually with crappy rock-studded snow). The enabler for this early opening was a new-tech snow-maker that’s able to operate effectively in temperatures up to 24 degrees C. Thus not only was snow guaranteed for Queen’s Birthday Weekend, it was guaranteed to be rock-free…

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Looking down into Happy Valley from the plaza area in front of Lorenz’ and Vertical…the new elevators on the left and a far sharper means of ingress and egress; rentals at the base on the left and the revitalised Bistro cafe on the right; in the left distance is one of the new magic carpets to bring punters back up to the top of the Valley, on the right is the old chair lift that will hopefully disappear over summer.

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The top ends of two of the carpets…very smooth, very slick…

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…looking back up the elevator tower…

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…and the outside dining area in front of the Bistro…

So…my mission…onwards…actually it was pretty simple. I explained my challenge to the nice staff at the rentals counter in Happy Valley – again, not the first time they’ve managed this issue – once they were satisfied with my bona fides, senior staff member bypassed the locking mechanism to open what we had determined was the actually locker in question. I was soon in possession (thankfully temporary) of a Hunting and Fishing top, and some stinky sox and runners…

Getting the bus back to National Park is a little more complex than getting to Whakapapa…there aren’t any more signs but the staff are really helpful and make sure everyone knows which bus to aim for…

The Transit bus back to National Park was packed, not even standing room only. With the weight of skis, boards, boots, etc on a busy day, I wonder how close they get to overloaded..? I also wasn’t too fussed about the number of people carrying their ski/boarding gear on the bus with them: untidy in the event of an accident…

Strangely after all the hype about needing a valid pass for the day for the return bus to be free, there were no checks at the ski field or the transit stop in Whakapapa Village. I’d heard that this was the case with some drivers and I wonder why a ticket check is a. hard and b. how much this added to the total loss generated by this season’s ‘free’ transport experiment…?

As days go, my day on the mountain was great…blue skies, no wind, good coffee and awesome views… #betterthanthebeach

(…in fact, so much better than the beach, I’m seriously considering a an early season ticket for 2018…at the current early bird price, it would pay for itself just coffeeing @ Knoll Ridge…)

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Winter Office 2018..?

 

 

Alpine guide frustrated at casual attitudes – Tongariro Alpine Crossing

Truly awesome to see that the national media have picked up this story…the full text of Andrea’s story can be seen here with the current safety messages for the Tongariro Alpine Crossing in winter here

We need to see more of the guiding community telling their stories and sharing their experiences on the Alpine Crossing as part of educating visitors to the Tongariro district.

Year-round this is a beautiful place, one of the only areas in New Zealand that you can explore an active volcanic, but it is always a place to be respected. Respected for its cultural heritage and because it is unforgiving towards to the unprepared, ill-informed and complacent…

One of the best sources of current information on the Crossing is the Tongariro Alpine Crossing app that was released this year…available in the Google Playstore and iTunes…is your life, and the lives of your family and friends worth a small fee…? We would hope so…

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Get the app…

This pic is, of course of the Crossing in summer. In winter, this is what you will encounter:adrift fb winter 4.jpg

Know Before You Go

If You Don’t Know, Don’t Go

or

Go With A Guide